I don't accept that it is taking longer. In fact, we have introduced service standards to ensure that complaints are handled within an appropriate period of time. We are seeing that there are more complaints being made with on complex topics, relating to part VII, for example, where the complaints make up only 13% of the total, but require much more time to process.
What has in part influenced the decrease over the past two years is that there were a larger number of complaints previously about specific incidents. I think the Aveos issue led to 400 complaints. There were 800 complaints last year regarding Radio-Canada in Windsor.
It is very difficult to explain exactly why there has been a decrease.