You have studied the Roadmap for Canada's Linguistic Duality in detail, which includes close to $250,000 for culture. With respect to services, we are still seeing, through the complaints received, that Air Canada and Canada Post continue to have problems meeting their obligations.
As for some other departments, I have found that it all depends on the leadership and commitment of the senior executives. Some organizations, such as the Canada Border Services Agency, are committed to making improvements. They have an action plan and are making specific efforts to improve their performance.
When there is a change and less commitment to the obligations regarding linguistic duality, problems surface fairly quickly in the capacity to deliver services. The employees decode messages from upper management very quickly. If management doesn't take the issue seriously, the employees quickly understand that.