Good morning. My name is Elizabeth Goger. I would like to answer your question.
Yes, we are aware of the complaint. But I would like to clarify the situation. When we are identifying potential donors, we consult the lists that we have of subscribers to various magazines or other publications, in English or French. As we have no other information about people, we use those lists to determine whether the language preference is English or French. We make the assumption that people on the mailing lists of English magazines prefer English as their language of correspondence. Then we send a letter in that language to potential donors to find out if people would like to make a donation either to the Canadian War Museum or to the Canadian Museum of Civilization. So if that is not a person's preferred language—we do not know which is—the person can call the 1-800 number in the letter and we will be pleased to send the information in French.