That's a very good question. We are trying to be proactive with respect to foreseeable events. That was the case of the Olympic Games and the Pan-American Games, and this is now the case for the 2017 celebrations. However, when there are structural changes, budget cuts or changes in direction, that often is felt across the federal government structure, and we have to respond in a reactive way.
My role as ombudsman, which involves investigating complaints, includes confidentiality requirements related to those complaints. It isn't necessarily the easiest way of preventing the system from breaking down, since there must first be a complaint and then, we must properly investigate it. We need to communicate the results to the institution and to the complainant, and we have to draft a final report.
Take for example changes in language training. It's more difficult because the responsibility is now somewhat decentralized among the departments and among the managers within the departments. We cannot be everywhere, but we try, using our studies as this tool, to determine what the impacts of the change in approach were.