To speak to the experience we've observed in others, there's nothing like a first time to have this kind of evaluation to realize the flaws in procedures when you think you are doing okay. You discover there are slip-ups and there are ways in which you are not following procedures.
I am very proud of the people who work in the organization; they are highly competent and deeply dedicated. What the report found was that there had been some laxness in reporting sufficiently on the merit, not that the merit was not demonstrated.
We've introduced clearer directives to managers to make sure that the merit of the people who are hired by the organization is clearly demonstrated in the files, so that everybody else can have the same understanding that I do of how excellent the people who work for our organization are.
It is further proof that the report card audit exercise is a useful one that leads senior executives to send a clearer message to employees to follow the regulations.
