Often it is enough for a department to identify the nature of the problem with the help of our evaluation. For example, in one department, many employees were complaining about the fact that they did not feel comfortable working in the language of their choice. So, the institution prepared an action plan to ensure that, over a three-year period, any individual with supervisory responsibilities in regions designated as bilingual would have level CBC, which is the level of proficiency generally deemed necessary in order to explain, supervise, persuade and advise employees. They did not decide overnight to change the system, but they did develop a three-year plan.
In other departments, it is more a matter of service to the public. That requires an action plan. They have to ensure that service is available at regional office service counters. It all depends on the problem that is identified.