I think so. I'm going to ask Ghislaine to complete my answer. I think that the complexity of complaints is often related to the reluctance of some departments to reply in an timely manner.
Ghislaine, are there other factors?
On May 9th, 2013. See this statement in context.
May 9th, 2013 / 4:45 p.m.
Commissioner of Official Languages, Office of the Commissioner of Official Languages
I think so. I'm going to ask Ghislaine to complete my answer. I think that the complexity of complaints is often related to the reluctance of some departments to reply in an timely manner.
Ghislaine, are there other factors?
See context to find out what was said next.