Perhaps I'll take the question.
I believe that the leadership capabilities of the person are both ingrained—you're born with them—and you learn them and are trained in them. I think some businesses succeed and some businesses struggle based on how well they service the needs of the individual people who come in.
In the case of our community, because we have a high degree of people who in some cases speak French as their only language, or who speak it as their first language, one of the challenges that business owners face is that you have to service the needs of this minority language community. We have anecdotal stories of business owners who do not have francophone members of our community coming into their businesses simply because they feel they cannot get service in their language. They will choose other businesses where they feel they can.
Why any business succeeds or fails is I think an incredibly complex question and has to do with the resources and the experience of the owner, and the niche market and how well they get the word out about what their services are. But part of it really is the ability to meet the needs of those customers as they walk in the door or make that initial contact. People like to do business in the language of their choice. It's something that business owners here recognize, but it's something that we do struggle with in trying to hire the expertise in French language skills.