We are currently looking into the phenomenon of complaints and this decreasing trend over time. Although there were more complaints this year than last year, there has been a decline over time.
Is it because, as you say, people are not familiar with the role of the Office of the Commissioner of Official Languages? Is it because people are disillusioned and think that filing a complaint doesn't do anything? Is it because services in some areas have improved? Is it because there has been a decrease in the number of in-person contacts between public servants and Canadians?
You can now apply for a passport online. There are other contacts where there are fewer of these interpersonal interactions. Nevertheless, some of them are still necessary: at borders, in airports, in security checkpoints, and others.
Even at airports, you can automatically get a ticket from a machine and not have contact with an agent. This is one element, I believe, but we have no conclusions.
There is also the generation issue. We analyze the satisfaction rates of our complainants with regard to our institutions. We are seeing that the average age of complainants is fairly old. We sometimes ask other ombudspersons whether young people tend to file fewer complaints to all the ombudspersons than older individuals.