Thank you.
We get all sort of complaints in New Brunswick. Each citizen has the right to be served in the official language of his or her choice, throughout the province, regardless of numbers. The complaints we receive concerning the lack of services in French often involve the lack of personal service, for instance when someone goes to a government office.
There's also the matter of active offer. Under the law, the services must be provided, but they must also be offered by the employee, just like at the federal level. There's also the lack of telephone services. Sometimes people complain that documents are not available in one language or the other. These are all complaints that are also heard at the federal level.
The complaints from anglophones are rarer, but there are in fact francophone communities where service in English is not always available. We hear from both sides, but most of the complaints concerning the lack of services are made by francophones.