We receive more than one complaint per day. That may not seem like a lot, given the number of francophones in Ontario, but is still a big challenge because the types of complaints vary a lot. Some complaints are very easy to handle and need absolutely nothing in the way of investigation, just a good contact. Our contacts in the departments can help us to change a text or correct errors here and there. Mistakes like that are quite rare because the Government of Ontario does a very good job with its documents in French and its websites. Generally, all the guidelines for communication in French are followed quite well.
However, there are more complex complaints, such as, for example, when there is a shortage of health services in French in the Peel region. That is another story. Complaints of that kind cannot be settled immediately just by calling someone. They are a lot more complex. We have received complaints about the lack of post-secondary programs in French in the south-central Ontario region. After we investigated, we found that from 0% to 3% of the programs offered in English were also offered in French. Complaints like that need much more detailed analysis, of course.
I will end with another example, if I may. Take someone who has had issues with a local children’s aid society and whose two children, aged 2 and 4, have been taken in by a foster family that is unilingual English. If the social workers assigned to the case are anglophone as well, it means that the children have no ability to interact. They likely will not understand what is happening. At least we try to give them one more opportunity. That is the kind of complaint that gets us worked up and that keeps up very busy. We get them very frequently.