With respect to Air Canada, I had a meeting with president Rovinescu, the CEO of Air Canada. It was a constructive meeting. I was worried that a negative relationship between our two organizations had developed, and I wanted to clear the air. I found it a very cordial and useful meeting.
I'm also going to be appearing before the Emerson task force, which is doing a review of the Transportation Act.
In terms of other recurring issues, we are doing a study on active offer. One of the things we have noticed year after year is that federal institutions, quite clearly, have not integrated active offer into their culture of service. We want to find out why. We want to look at the best practices that exist in those areas of federal institutions where they have done so, those that have been successful, and look at how that situation can be improved.
You know, the traditional definition of insanity is doing the same thing over and over again and expecting different results. We've recognized that there is a recurrent problem and we're going to try to see how we can do something differently to get some different results.