You have brought up a point that we find troubling. Commissioner after commissioner has found, from one report to another, that active offer is not part of the culture of the federal government and of the institutions subject to the act. We have made recommendations in this area in previous reports. Right now, my office is looking at how we should tackle this issue. It is clear that, to date, my recommendations and my observations, as well as those of my predecessors, have not had an impact.
The only positive example that I can give you of an institution that has made an effort to integrate the active offer into what I would call its culture, is Parks Canada. Before the Olympic Games, this organization prepared a video to explain to its unilingual employees what they should do if someone asks them for service in the other official language. Parks Canada created an entire system to explain to their employees how to act in such instances.
We subsequently audited the program, and it was clear that it had worked well. However, for programs like this to work, there must be culture change. In the private sector, certain coffee companies identify their coffee in a third language. This is part of the way those businesses present themselves, part of their culture. I believe that it is possible. In any case, you have brought up a sensitive issue that my office is currently looking at.