It depends on the department. By and large I would say we have a positive relationship with departments. As I said in my declaration, one of the things that have struck me over the years I've been commissioner is that public servants want to do the right thing. What I didn't say is that deputy ministers, in my experience, are highly successful people who have gotten to where they are by being quite successful and competitive. They don't like it if their department is found to be failing in its responsibilities.
One of the things I have noticed is that when the head of a department or the head of an agency takes this issue seriously, changes happen and improvements are made. If the head of the agency doesn't take it seriously, that message gets sent immediately through the department and these complaints are viewed as part of the price of doing business and are not taken very seriously.
Others say this is unacceptable. We're going to have an action plan. We're going to ensure that we perform better.