I entirely agree with what my colleague just said.
You have to understand that the senior public service has what we call competing priorities. It receives a lot of requests from everywhere, and it's very sensitive to which way the wind blows, and by that I mean the source of leadership.
If work was done upstream by a central agency that's well versed in the Official Languages Act, related regulations and what must be done to ensure genuine compliance with the obligations under the act, there would be fewer complaints downstream and we'd have less work to do.