Personally, I agree with you 100%. Anglophones, and perhaps majority Quebecers, do not believe in that linguistic duality. Our next efforts should perhaps be about giving a renewed boost to the treasure that it is.
My second question is about the complaints. If I understood correctly, you said that 30% of the complaints are quickly settled and that 50% of them take time to settle, but settled they are. That means that 80% of the cases are generally settled. Can we focus on the 20% of the complaints that are not settled? What types of problems do you see in that category and which institutions do they involve?
Could we have a table that would give us an overview of those institutions and the much more complex problems that seem to reflect the complaints in that category? In that way, our next effort could target a response to the challenges they represent.