We are currently completing a study on the active offer of service. In the meantime, I recommend that you consult the report on the active offer that was published by my Ontario counterpart, François Boileau. The report goes over the history of the active offer and compares the federal government's obligations in this area to the obligations of a few of the provinces.
Instead of simply telling ourselves that it's not done and that it's appalling, we are wondering what the barriers to the active offer in federal institutions are. I think that you will find the answers interesting.