As I have just said, Air Canada is probably the most bilingual private sector company in the country. As a private sector company, we face certain constraints. We have a number of programs and things are evolving. We have made enormous progress in the last seven years. All the figures show that we are making progress, whether the figures are survey results or the number of complaints. Of course, it is not perfect and it will never be. We will never reach perfection. However, I feel that we are making a lot of progress. That is why some comments in the report surprised us.
On June 15th, 2016. See this statement in context.