First, in terms of the situation you are describing, I would ask that you allow our people to do the necessary checks. It is surprising. Perhaps it's a situation we are not aware of. As you can imagine, given the number of flights, I can't tell you what happened in that case. Ms. Meloul will be able to look into that. As I said earlier, we may have not been able to find someone to replace an employee who was sick. I don’t know.
That said, in his 2012-2013 report, our friend the commissioner said the following:
Air Canada has also improved its performance since 2008. In 2012, the visual active offer was present 100% of the time in five airports. In the other three airports, Air Canada received close to perfect scores for visual active offer. The national carrier also scored high marks for availability of service in the official language of the linguistic minority.
And it goes on. I am not saying that it’s perfect, but the situation you are describing on the flight between Montreal and Vancouver is really an exception. That should not happen. As in many cases, someone did something they should not have done.
The commitment is firm. However, for the industry, the standards need to be reasonable and everyone needs to understand them. People need to be aware of the expectations. Is the expectation for things to be perfect all the time or not? We propose that a committee or some kind of process be set up to improve bilingualism in the industry.