Thank you very much for being here today. I appreciate the dialogue. It is extremely important, As my colleagues said, it's not a question of willingness, it's a matter of the responsibility we have.
You often mention the very low rate of complaints at 0.000024%. I am going to focus on this argument.
According to your evaluation, there is a dissatisfaction rate of 6%. And 6% of the number of travellers is the equivalent of 2.5 million Canadians—at least I assume that they are Canadians. The majority, 80%, of the dissatisfied people is probably made up of francophones and Acadians. This means that, compared to the total population of francophones in Canada, which is in the order 7.5 million, one-third of francophone Canadians complain. That's huge.
What do you think?