Thank you very much, Mr. Chair.
I will move ahead a bit and make a suggestion.
My colleague said that, when she was on the plane to Vancouver, someone asked for a glass of water in French and the person did not understand what she said. You said that you have the tools and reminders for your employees. Perhaps you need pictures for very simple things, to show for instance what a glass of water is. I’m sure they can understand “agua, por favor”. It is really awful that, on a flight from Montreal to Vancouver, the crew can’t understand the words “un verre d'eau”.
If you are developing tools for your employees, you should include pictures. As a francophone, I find it very frustrating to see that we can’t be served properly.