I just have a comment and a question.
I'm troubled to see you on the defensive. I'm troubled by the tone you are taking with us, as parliamentarians who are trying to do their job. Report after report, year after year, the findings look the same. Whether it's one, two, or three people who aren't satisfied, that's three people too many. You've been consistently defensive in answering our questions.
We are trying to ensure compliance with the Official Languages Act for ourselves, as francophones, for Canadians who live in French-speaking minority communities, and for those of us who have flown Air Canada and received unacceptable service in 2016. What I'd like to understand is why you're being so defensive when we talk to you about official languages.