The best study is the one submitted a few years ago by the Commissioner of Official Languages. It concerns access to justice. I don't have the numbers on hand and I haven't heard about any studies as comprehensive as the Commissioner's study.
We see some fluctuations as a result of the effect I mentioned earlier. Occasionally, the service provided to francophones is exceptional. In Ottawa, for example, prothonotaries were responsible for francophone cases. Things moved very quickly, until one of them fell ill or was assigned to a more important case. The effect lasted six months. The delays became much longer on the francophone side.
It's difficult to keep longitudinal statistics on the effect, because we're continually moving faster or slower, faster or slower, and so on. We're really victims of—