My next question concerns your roles, duties and responsibilities.
Part IV is entitled “Communications with and Services to the Public” and part V is entitled “Language of Work”. According to several reports, it is clear that we are far from having attained our objectives. We often hear it said that the number of complaints about the language of services is continually increasing. It is also said that French remains underutilized and that this is also the case for English in Quebec.
You said that follow-ups were done. However, what I see in the reports leads me to wonder whether these follow-ups are effective.
What measures are you considering in order to bring about changes, or to review things so as to ensure that there will be real changes on the ground?