There are a number of aspects to that question.
We have learned that the best way for adults, and public servants, to learn a second language is to be in an environment that shows leadership in encouraging the use of both official languages. Encouragement and leadership are critical. It is very important to find a way to encourage people to speak a second language, to let them make mistakes between themselves and to really practice. We have to find a great way to encourage people to use and learn a second language.
Each week, the official languages champions share little tricks, terminology and everyday ways to establish an environment where the use of both official languages is encouraged. The first key thing is to set up spaces in which people feel free to work in the language of their choice and to practice speaking the other language.
Another key objective is to make sure that people going back to their workplace after receiving structured training use the second language. As official languages champions, we are often fighting for everyone to be prepared to use the second language in which they have just been trained. In my opinion, training, practice and leadership in the workplace are the three most important things in keeping an environment really focused on the official languages.