No, I'm talking about the institutions that carry out activities throughout the year to measure the availability and quality of services offered in both official languages. In the annual report, figure 20 shows that only 69% of departments undertake activities throughout the year to review. So what's being done by TBS to encourage that 31%? What tools are available to undertake that throughout the year?
On February 2nd, 2017. See this statement in context.