Thank you, Mr. Chair.
It seems that there really is a recurrent problem in air transport. Mr. Fraser, the previous commissioner, did a special report on Air Canada. Now there is this study on the Canadian Air Transport Security Authority, or CATSA. According to the picture you are painting today and from what I can see, there seems to be a regression in service offer in both official languages.
The newspaper La Presse has revealed certain facts about bilingual employees at screening points. Since 2010, there has been a decrease in bilingual employees at practically all airports in the country. For example, they went from 8 to 6 bilingual employees in Toronto, and from 13 to 11 in Vancouver. Even in Montréal, the staff went from 99 to 94 bilingual employees. So there seems to be a problem and the situation is starting to get out of control. At Air Canada, there are also problems that can be explained in a number of ways.
How would you describe access to services in both official languages in air transport? There seems to be a problem in this area.