It is certainly a question of leadership. We do not understand why there is resistance on this subject. In the regions, the representative of the organization is in the field. If the employees are expected to be bilingual and to provide service in both official languages, but the supervisor himself is not able to do so, this sends the wrong message. This is why we recommend that the managers in the regions be bilingual.
On May 4th, 2017. See this statement in context.