Absolutely. Moreover, that is what we are still observing today. There is a lot of misunderstanding. Institutions make efforts and tell their staff that they have to make an active offer and that it is really important. These employees make an active offer, but because the service is not available, it is of no use. The active offer and the service go hand in hand. They have understood that it is necessary to make an active offer at this stage, but not why it is necessary. Active offer consists of indicating that a service is available in both languages.
On May 4th, 2017. See this statement in context.