Thank you, Mr. Chair.
I thank all of you for being here this morning. Thank you also for this magnificent “bible”.
I see that over the past 40 years Air Canada has not evolved much. Despite numerous reports and recommendations made to Air Canada, very few things were done by one government or another.
A little earlier you mentioned that you had received three times more complaints in 2016-17. For comparison, how many were there in the previous year? What are the most frequent complaints made about Air Canada? They most likely come from francophones. What type of complaints do you receive most often?