We received complaints about that, and we are going to investigate. Those concerned received a copy of our final report. We made recommendations and will follow up in 2018. Since it pertains to an investigation, I can't comment further, but I can tell you that we have addressed the matter. It was determined that the complaints were founded, and we made recommendations to Immigration, Refugees and Citizenship Canada to rectify the problem.
On June 13th, 2017. See this statement in context.