Thank you, Mr. Chair.
Hello, Madam Commissioner.
Thank you all for being here today.
I read your report carefully and have trouble understanding why the number of complaints rose by more than 40% in 2016-17. That does not really make sense, to my mind. With all the official languages reports that have been published in the past, how can it be that, in 2016-17, francophones outside Quebec still have trouble being served in their preferred language? Have you taken steps to reduce the number of complaints?