Thank you, Mr. Chair.
Thank you for being here, Mr. Thibodeau. I already know something of your situation. When Graham Fraser's special report on Air Canada arrived, I thought we should to do something immediately, but we took the time to conduct the study, meet with Air Canada offices, see what could be done, meet with the unions, and so on.
I was listening to you earlier, and you actually described how I react when I realize my language rights are not being respected. I say to myself that I do not have the time to file a complaint and that I have other things to do. So I often disregard it, and I am convinced that many other citizens do the same thing. Consequently, we are not getting a true picture of the situation when Air Canada says very few complaints are filed.