As regards the idea of informing the public and Air Canada's passengers, the airline conducted sample-based surveys, and it was difficult to determine exactly what the results were. The airline said that people were quite satisfied, but when we looked at the results, we saw that the percentage of people who were not satisfied with the service in French, in the official language of their choice, was nevertheless quite high. These were internal surveys.
Would it not be the government's responsibility to verify, based on the many reports prepared by the Commissioner of Official Languages, whether passengers are satisfied with Air Canada's service in both official languages and compliance with of their language rights?