Yes, people have called me at home, since I have been through it all, to tell me that Air Canada has violated their rights and to ask me whether I can help them. In fact, I have helped people by telling them what process they should follow and what they should do. So people have contacted me. Some have sent emails of encouragement, saying that the same thing had happened to them. Yes, I have heard from people.
It would be easy to conduct a study. For example, consider the way my rights were violated last week. Without seeing the figures, I am virtually certain that few people besides me will file a complaint. And yet there was a unilingual anglophone employee at the counter, whereas this region is designated bilingual for service purposes. I heard francophones talking in the waiting line; I would be curious to see how many of them will file complaints. Air Canada often says it receives only 100 or so complaints out of several millions of flights. People do not complain; I see that. This unilingual anglophone Air Canada employee served several francophones that day. So why are there no more complaints? Because it is difficult, because people get fed up, and so on.