The system was supposed to read the French version of the questionnaire and interpret it as the French version. During the conversion, if the first possible answer, “French”, had been checked, the system should have interpreted that answer as “French”. However, it was the English matrix that interpreted the French questionnaire and unfortunately thought the first answer was “English”.
As regards the output of this system, we should have realized that the questionnaire was incorrectly interpreted. We should have made the correction, but that was not done.