The basic principle where official languages are concerned is substantive quality. Everyone should be able to receive service in the language of their choice, and the quality of that service should be the same in both languages. If you are saying there is a difference of four weeks between the service provided to one group and the service provided to another, obviously, that's not substantive equality.
We do not even come close to adhering to the principle of substantive equality of official languages. That's one of the challenges we are confronted with right now. Substantive equality is one of the act's objectives, but it is not respected in many situations, as we are seeing.