Looking back at emergency events in the past decade, we see that federal institutions do not have the necessary infrastructure to offer those services in both official languages and to respond quickly in the face of the emergency.
For instance, we don't necessarily have the people with those skills in place. We don't have the capacity. Official languages aren't necessarily a consideration in the planning phase. We are realizing that much of what federal institutions do to address official languages is informal. It's not documented and it's not part of the process.
One of my recommendations when it comes to communications by federal institutions is to start building that capacity today. We know that there will be more emergencies and that we obviously won't know when until they happen. For that reason, we should immediately start equipping communications divisions with that capacity across all federal institutions that will play a part in the response.