Thank you for the question.
Actually, the issue of sound quality is new to all of us. We are familiar with the quantity of sound, the pressure levels. We know how many decibels for how much time pose a risk to hearing health, but we know less about the quality of sound. Right now, we are trying to learn more about many aspects of sound quality.
Ms. Séguin referred to the research project that the bureau has sponsored with the University of Geneva, Switzerland, in conjunction with the National Research Council of Canada. We are trying to better understand the issue of sound quality and how it affects hearing health.
We know from reports from the interpreters, both staff and freelance, that there is certainly a problem. We see the number of incidents. That is why we would like to understand more about the issue of quality.
There are certainly problems with Zoom, but it is used all over the world for interpretation and for virtual meetings like these. However, there are other platforms out there, and we are also testing them to see if they affect sound quality. But it's not just the platform; it's also the microphone, the stability of the Internet, and so on.