We work case by case. We advise our locals to file a complaint or grievance where appropriate.
From a broader perspective, we propose increasing the bilingualism bonus so that it provides greater incentive for public servants to work in both languages. The bilingualism bonus is only $800 and hasn't been increased since the 1990s. This amount doesn't have the same value today as it did 30 years ago. That could be one solution.
Another solution would be to offer more language training and to stop outsourcing that training. It should be offered by the public service so that federal employees are trained by other federal employees.