I can speak briefly about that. We receive complaints every year. We have annual conferences where students are present, and these discussions come up every time.
One example is that students have not received their services in French. They have access to the course in French, but all the course materials are in English, so they have to adapt. Some courses are not offered because there are only seven or eight francophone students. So they are transferred to a class where there might be four or five anglophones. We hear these stories often and they keep coming up.
Unfortunately, it's very difficult to get statistics on that because the province doesn't collect them now, and we, as an organization, don't get the funds to collect them. That is a problem. Even though we have the complaint forms and so on, with all the other tasks that are not funded, it is much more difficult to gather the data.
That's why I was saying earlier that it is important to have a budget allocation for community education organizations to collect and compile all the data for educational institutions.
To answer your second question, namely how the federal government can assist other than financially, I can tell you that education falls under provincial jurisdiction. So the federal government can hardly come in tomorrow morning and say it wants to create institutions by and for francophones.
However, if we really define the obligations attached to the funding from the OLEP or other programs intended for OLMCs, there is at least one way to ensure that the money is not used for other purposes. Right now, the federal government transfers the money to the provinces, which then use it in a variety of ways.
In fact, I have been trying to find statistics on how much Laurentian University receives from the OLEP funding. It's hard to get those numbers because most institutions don't want to disclose them. Even the province doesn't want to disclose it. Once transferred, that money can be used in a variety of ways.
In the case of Laurentian University, we saw that the money was used for purposes not directly related to the OLEP. So it's really important to use it properly.
I think there have to be legal obligations attached to the money that comes from the reform of the Official Languages Act. We need to tell the institutions that are receiving federal money for official languages programs that they have obligations with respect to the services they provide.