When a traveller arrives from abroad, they obviously have to self-isolate for 14 days. Providing people with the information in only one official language can cause problems. Let's be clear, an individual can say they are bilingual, but not everyone's bilingual skills are equal; a person is always better in one language than the other. In stressful situations, people tend to use their mother tongue. If a traveller arriving at the airport can't receive the information in their language, that's a problem. A protocol is supposed to be in place to assist the traveller, but it is often not followed.
The Canadian Air Transport Security Agency and the Canada Border Services Agency—