As I mentioned earlier, we stepped in to work with some institutions from the outset and we are seeing some improvement. However, we currently don't have the structures we need in place to prevent this kind of situation from reoccurring. Emergency preparedness organizations are not ready. Structures and processes need to be put in place to improve the bilingual capacity of these institutions right now.
The same types of incidents have been reoccurring for 10 years. It's important that employees of federal institutions particularly affected by emergencies—Environment and Climate Change Canada, Public Safety Canada or others—are equipped to respond to emergency requests. It's too late to learn French when you are in an emergency situation. The big issue is lack of preparedness.