According to Commissioner Huws, Wales has a somewhat hybrid model that allowed her to act both as ombudsman and commissioner, with all the powers that go with it. It's important to always distinguish between the role of an ombudsman and that of a commissioner, who must remain independent and impartial. Therefore, any proposed mechanism must take these factors into account and ensure that it truly meets the needs of the complainants. Most complainants expect us to deal with their complaint and acknowledge that harm has been done.
However, for institutions that are often uncooperative, we must find ways, through agreements or otherwise, to ensure better compliance from them. In this regard, legislators have many tools at their disposal. We have been talking about this legislation for 51 years. It's therefore important to think about what to do.
I believe the various reports mention different compliance mechanisms that need to be considered. We need legislation with some powers.