Thank you, Mr. Chair.
Commissioner Théberge, pandemics and official languages do not mix well. As you said, the pandemic has exacerbated the chronic issues that already existed.
You mentioned 72 complaints deemed admissible. The chief public health officer has held news conferences in French only. You mentioned news releases and communications that were in English only. You said that this is not the first time the French language in this country has been trampled on in an emergency situation.
The pandemic is affecting seniors, who are more vulnerable and less bilingual. They are therefore doubly penalized, as you rightly pointed out. You have stood up for them, and I commend you for that.
Having said that, have you seen any improvements during the pandemic we are currently experiencing? You are suggesting measures to be put in place. Could you tell me how we might learn from the unfortunate situation we are in right now?