Thank you, Mr. Généreux.
You're asking an important question.
I probably don't have a complete answer, but one of the reasons has been cited for several decades, and that's the fact that there's a tendency in the federal government to view official languages as an isolated issue, as the business of a single department, not all of them.
Some stakeholders today have cited other reasons and other government organizations that have been mobilized, particularly during this pandemic. That's the case of Health Canada, in particular. Those responsible haven't developed this reflexive response because people are inclined to think that official languages aren't necessarily their business, that they're more the business of Canadian Heritage, and so they think the other departments shouldn't touch them.
We need to develop a horizontal management method so that everyone has this reflexive instinct when public policies and communications with Canadians are developed. This should be done before a crisis hits. As we've seen since March, whatever is considered superfluous is the first thing to disappear during a crisis, and the official language minority communities have observed the result of this since the pandemic started.
This is one aspect among others, but it's one of the central factors. We must genuinely develop a horizontal reflex among all parts of the machinery of government so that everyone understands that the official languages are everyone's business.