What other barriers is Air Canada facing? I'm thinking, for example, of a crew that have to deadhead to a destination where they're assigned to another flight. The first flight is delayed for some reason, and those crew members can't work their assigned flight. I bet we've all been in that situation.
How can you assure us then that you're complying with the Official Languages Act and that your clients are being served in both official languages when that kind of situation arises? Is that how you'd explain the 0.5% rate of non-compliance with the act?