Mr. Chairman, with respect to the first part of the question, we will provide the exact numbers on francophones. I don't have them right now. We'll provide a breakdown whichever way you would like it as soon as possible.
To the second part of the question regarding what we're doing about it, again, we have a very sophisticated and aggressive plan to train our employees in the second language and to hire as many bilingual personnel as we possibly can. We interact with francophone groups around the country to try to find that source of bilingual employees. It starts there. It starts with hiring a bilingual employee. To my earlier comments, that's why we're encouraged by the draft Bill C-13, which speaks about enhancing immigration and education, because that would help us hire more bilingual employees so that a larger percentage of our staff would be bilingual.
But I would say to the question that we do have a large number of bilingual staff within the company: 50% of our customer-facing employees are bilingual, which I feel is a fairly strong number. It could certainly get better with some of the suggestions I just mentioned.