Mr. Chairman, first of all, it would not take 10 or 15 minutes to find a bilingual employee. As I said earlier, if we can't find a bilingual employee to respond to the customer in the language of their choice, then we can call a special number at the call centre where a francophone employee would respond to the customer. All that would be done within minutes, frankly, not 10 or 15 minutes. We know that typically customers are in a hurry, so we've put in this two-layered approach to ensure that we satisfy the customer in the language of their choice.
On March 21st, 2022. See this statement in context.