Mr. Chairman, I will take that question, and if needed, I will refer to David.
At our call centres, customers would indicate whether they wanted to be served in French or English. That would go to a call centre employee who can speak that respective language. At the airport, if a customer approaches one of our staff, and that staff cannot speak French, they say, “Un moment s'il vous plaît”, and they go find a French-speaking employee.
If there's no one around, or if it can't be done in time, we have a special number for that employee to call, so that a bilingual agent can speak to that customer and rectify the issue. In the aircraft, with our flight attendants, we have a very sophisticated manpower planning system that puts a bilingual flight attendant, at least one bilingual flight attendant, on every flight. That's a requirement. Again, on the plane, if customers speak to an English-only-speaking flight attendant, that flight attendant does say, “Un moment s'il vous plaît”, and finds the bilingual flight attendant to respond to those customers in the language of their choice.
Mr. Chairman, I'll ask David to make any other comments.